FWO Finally Acts On Complaints About Employsure

The Fair Work Ombudsman (FWO) has finally responded to complaints about Employsure. More than two years after employers started making claims about misleading and deceptive practices by the company.

The FWO has issued a strong warning to any private firms or workplace advisory services who engage in misleading and deceptive behaviour.

"The Fair Work Ombudsman has received complaints from members of the public who claim they have been misled into believing that private businesses are, or were, connected or affiliated with the Fair Work Ombudsman or other government agencies.

We have received complaints relating to a website and telephone advisory services operated by Employsure Pty Ltd.

The Fair Work Ombudsman is not affiliated with any commercial providers of advisory or workplace relations service nor do we provide endorsements of any such providers.

The Fair Work Ombudsman is not affiliated with any commercial providers of advisory or workplace relations service nor do we provide endorsements of any such providers.

The Fair Work Ombudsman never provides information about people who contact us to third party businesses to offer fee-based services and we do not cold call businesses to recommend or refer the service of any private advisory business.

If any business engages in conduct that misleads consumers about a connection or affiliation with the FWO, the FWO considers it a serious issue.

When we become aware of complaints of conduct of this nature, we consider the full range of options available and are willing to take appropriate steps to prevent misrepresentations likely to mislead consumers.

The Commonwealth is also the owner of registered Australian trade marks and takes steps to address any infringement of its rights in those marks in appropriate cases."

Despite taking little to no action for over two years, the Fair Work Ombudsman encourages people to contact them if they wish to make a complaint.

If you are concerned that you have been contacted by a firm suggesting that it is affiliated with or endorsed by the FWO, or wish to report any conduct or websites of this nature to the FWO, please contact us by making an online enquiry, through our feedback form or calling our infoline."

We encourage anybody who has been affected to:

Write to the Minister for Small Business

1. Go to: http://mfm.ministers.treasury.gov.au/contact/

2. Click 'Treasury Ministerial Correspondence form'

3. Type in your full name and postal address

4. In the field where it asks 'Minister you wish to contact' select 'Minister for Small Business' in the drop down menu

5. Hit 'Submit'

Make an official complaint:

ACCC Small Business Helpline

Phone: 1300 302 021

https://www.accc.gov.au/contact-us/contact-the-accc

NSW Fair Trading

Call 13 32 20

www.fairtrading.nsw.gov.au

VIC Consumer Affairs

Call 1300 55 81 81

www.consumer.vic.gov.au/businesses/fair-trading

QLD Fair Trading

Call 13 74 68

www.qld.gov.au/law/fair-trading

SA Consumer and Business Services

Phone: 131 882

www.cbs.sa.gov.au

Or contact the relevent fair trading body in your state or territory.

Contact Fair Work Ombudsman

Call 13 13 94

Or send online feedback: https://www.fairwork.gov.au/contact-us/online-enquiries 

Learn more

Read the full statement from the Fair Work Ombudsman.

Read some of the complaints about Employsure.

Need help with HR and compliance?

Contact Workforce Guardian - The HR and Compliance Experts.