How can we help?
Got a question? In this section you'll find the answers to some of our most frequently asked questions.
General FAQs
1. What is Workforce Guardian?
1. What is Workforce Guardian?
Workforce Guardian is an inexpensive online employment relations service to help employers hire, manage and exit employees.
2. Why do I need Workforce Guardian?
2. Why do I need Workforce Guardian?
Workforce Guardian helps business owners remain compliant with current Australian employment law. If you are an employer with 5 – 500 staff, You can create compliant employment contracts in minutes. Workforce Guardian also provides step-by-step advice to manage risky processes such as disciplinary action and dismissal. And all without needing to be an HR specialist or lawyer.
3. What does Workforce Guardian offer?
3. What does Workforce Guardian offer?
1. Get employment contracts in minutes. Once source for unlimited employment contracts fully compliant with Australian law.
2. Manage staff issue without fear and uncertainty. Access our comprehensive suite of template, processes and letters to steer you through any staff issues.
3. Full employee management system. Once source to securely access and manage employee details and employee contracts that is available 24/7
4. What product is right for me?
4. What product is right for me?
There are three different editions priced to suit businesses of all sizes:
a. Essentials - Includes 4 contract templates and 10 step-by-step “how to” employment processes, and 50+ forms, letters and guides. This product generally suits smaller organisations that want to generate compliant employment contracts and manage basic employee staff issues.
b. Professional - Provides 6 contract templates, 14 step-by-step “how to” employment processes. 80+ forms, letters, guides and powerful notes and alerts functions. This product generally suits organizations that want to be proactive in managing their people e.g. wanting to implement performance management or create employee handbooks
c. Enterprise – Customisable functionality for large corporations, industry associations, franchisors or businesses with specific contractual obligations. Contact Us for more on this solution.
5. What ER Support is available?
5. What ER Support is available?
The extensive and in-depth processes, templates and reference materials will help you manage all of your day to day requirements without needing to look elsewhere for help. If you do need help locating the right information call us or submit an online enquiry and we’ll quickly point you in the right direction. For problems outside of your normal day to day activities you may need further help with specific circumstances relating to an employee or an event. Our experienced staff can help with that too but for more complex support requirements we may need to charge an additional fee – but we’ll tell you about that in advance. Please refer to our terms and conditions for further information.
Accessing Support is always only a few clicks away. Visit the support centre and answer a few questions about your specific enquiry and circumstances and after submitting your request we’ll get back to you promptly.
6. How can I be sure it’s right for me?
6. How can I be sure it’s right for me?
Workforce Guardian offers a new way of managing your HR requirements at an affordable price and with easy access to a wealth of information that helps you manage your day to day staff issues. It offers you a new way of doing things and we understand that you might be unsure about how it with help with your specific questions.
Still unsure after reviewing our website? Then give us a call on 1 300 659 563 or use a Contact Us Form in order to help us alleviate your concerns. Ask us questions about the system or better still ask for a personalised web demo.
7. Can I buy a single contract?
7. Can I buy a single contract?
Because we provide so much more information and process management tools in order to support your HR management requirements you will find that employment contract generation is just a part of what we offer. Workforce Guardian provides storage for your contracts and documents as well as database management for your employee records and all of the contracts you generate. You can upload signed copies of the generated contracts as well as any other document into individual employee folders. Workforce Guardian is a tool to help professionally manage your whole workforce.
8. Can I see the products online?
8. Can I see the products online?
You can take a tour of the Workforce Guardian service online. Please see our Take the Tour page at: http://www.workforceguardian.com.au/why/take-the-tour.php If you have further questions you might like to arrange a personal web demo. Call us on 1 300 659 563 to arrange or use the Contact Us Form. If you would like to see the difference between the products please see our product page.
9. Do I need any IT expertise to use Workforce Guardian?
9. Do I need any IT expertise to use Workforce Guardian?
Workforce Guardian uses web browser technology. It’s as simple as accessing the internet and is an entirely hosted application, meaning that you don’t need to install any software at all in order to be up and running in minutes. Our design is intuitive and user friendly, and is structured to reflect the way you work. It’s easy to find your way around without needing to understand any technical terms at all.
10. Is Workforce Guardian reliable, secure and confidential?
10. Is Workforce Guardian reliable, secure and confidential?
We take the safety and security of your employee information very seriously. We provide four levels of security for your employee information.
11. How can I buy the Workforce Guardian service?
11. How can I buy the Workforce Guardian service?
We maximize your ability to get up and running with Workforce Guardian in 5 minutes – you can buy online with a credit card by visiting the Sign Up Now page. Once completed you’ll receive your login details in a matter of minutes and be fully operational immediately. If you have any problems, you can also call us on 1300 659 563
Technical FAQs
1. What should I do when I first subscribe?
1. What should I do when I first subscribe?
You will receive your login details within minutes of completing your purchase. The first thing you should do when you logon for the first time is visit the Admin section and change your system generated password.
2. Do you provide technical phone support?
2. Do you provide technical phone support?
We provide unlimited technical and account management support via email for our subscribers, but we do not provide support over the phone. We do our best to respond to every email within just a few business hours of receiving it. We will always make sure a qualified support person contacts you to answer your query.
3. Can I install Workforce Guardian on my computer or server?
3. Can I install Workforce Guardian on my computer or server?
We don't offer installable versions of any of our products. Our products are only available as hosted products via the Internet. We maintain the servers, the security, all the updates and improvements so you don't have to worry about anything.
4. Is our employee data backed up in case of an emergency?
4. Is our employee data backed up in case of an emergency?
We backup your employee data every night. We can perform full backup recovery in the event of a system-wide emergency. Our uptime is over 99.9%.
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Workforce Guardian is the online expert in Australian Employment Relations and Employment Contracts & Workplace Agreements. All Workforce Guardian employment relations content is compliant with Australian Federal Legislation and has been verified by the Workplace Relations and Employment Division of Clayton Utz Australia.