Company: Spicers Retreats Hotels and Lodges
Location: Queensland and New South Wales
Industry: Hospitality
Employees: 70

 

 

 

Workforce Guardian gives us our very own getaway from employment relations compliance headaches.

Danielle Duell, Chief Executive Officer, the Gainsdale Group

As Australia's newest boutique hotel group, a stay at Spicers Retreats Hotels and Lodges is anything but every-day.  Boasting luxurious accommodation in spectacular locations, gourmet food and wine and multiple on-site activities such as day spa treatments, cooking classes and outdoor pursuits, Spicers is the destination of choice for intimately unique escapes.

With seven exclusive properties around South East Queensland and the Hunter Valley, the Spicers group offers experiences that both business groups and individuals can enjoy.

Attracting and recruiting top notch employees to work at the properties is critical to the success of the group.  And with new staff comes a whole raft of employment relations compliance obligations which has not been without its headaches.

Beyond boundaries

"As a new hospitality group in its early stages, Spicers needed assistance in providing a system that not only complied with ER legislation but was easy and simple to use.

"With 70 employees across the group, we also needed consistency in the format of our employment contracts to ensure the General Managers of each of our 7 properties was using and issuing the same model.

"Another challenge for us was finding out exactly which Modern Award applied to each of our employees."

Exceeding expectations

"Workforce Guardian has taken the headache out of the ER process.  The service is available 24 hours a day.  It's quick, user friendly and cost effective.  Our contracts are presented professionally, consistently and cover all relevant areas of legislation.

"Spicers also makes use of the wide range of other tools that Workforce Guardian provides to assist us in our recruiting and performance management processes, such as online forms and templates.

"We have peace of mind knowing that the information provided is up-to-date, and reflects current ER obligations.  It also gives us confidence to know that the systems and processes offered by Workforce Guardian ensure that the best interests of our team members are being met.

"Spicers is all about exceeding our guests' expectations.  And Workforce Guardian certainly exceeds ours!"